Question 1

What suburbs do you service?

Accepted Answer

Margaret River, Augusta, Dunsborough, Busselton region. See the service map to find your suburbs.

Question 2

What animal species does this service provide for?

Accepted Answer

Dogs and cats.

Question 3

What if I have a nervous pet?

Accepted Answer

Pets are more relaxed at home but if you know that your pet is nervous around strangers or veterinarians, please let us know at your booking request. With lots of treats, a calm demeanour, and your help getting them to focus on you, we can usually administered the sedative injection with ease. Some dogs may require a muzzle (we can supply you with a muzzle) for a short while during the sedative injection and your help may be required to safely restrain your pet for this quick time. Once that injection is given, the muzzle can be removed and your pet should settle quickly, so we can continue to make their passing process peaceful and surrounded by love.

Question 4

Who should be present at the appointment?

Accepted Answer

As many or as few as you prefer.

Children- This is a personal decision for your family to make but you are encouraged to include children in the decision making process to see what part they may or may not want to be present for.  Use your judgement as to your child's age, personality, and development stage to frame these discussions. Through experience, we typically find that children (>~5-8yo) who have some prior understanding and acceptance of the decision really value with being with us for at least some of the appointment. During the appointment, we discuss the process and answer any questions anyone may have. There is no rush during the appointment if your children need time for you to explain anything further. Please contact us if you would like to discuss these arrangements.

Other Pets-  may be present or see the body once they pass. Please make this decision knowing that each animal can react differently, especially when their owners are quite emotional. Some behaviours towards the deceased may seem disrespectful, but can be considered normal (ignoring, sniffing, walking over, barking at or urinating on the body).

Question 5

What is your availability?

Accepted Answer

Currently operating 7 days a week with general business hours between 8am - 6pm on weekdays and 10am-4pm on weekends. Due to Dr. Francesca being the sole veterinarian providing this service, availability may occasionally be limited.  Your request will be responded to within 48 hours.

Question 6

How much notice do you require?

Accepted Answer

Same day appointments may be available but 24+ hours notice is usually recommended.

Question 7

What if you are not available?

Accepted Answer

Some local veterinary services do offer home euthanasia services but may be more limited with availability due to the nature of busy clinical practice. Please contact your local veterinary service. If you require assistance finding another vet in your area please contact us.

Question 8

How can I pay?

Accepted Answer

Accepted payment methods are credit card, direct debit, direct transfer, eftpos or cash.

Please note, a deposit is required prior to the appointment for booking confirmation.

You may like to pre-pay the appointment so that your pets day can be all about them. 
Quality of Life consultations require pre-payment to be confirmed.

For individual cremation where your pets ashes are being returned, Rainbow Bay will handle payments. You will receive a call within 24 hours after the completed service to go over your aftercare requests including urn or vessel and memorial selections.

Question 9

What if I need to cancel or rearrange?

Accepted Answer

We understand that this decision is not straightforward and rearrangements may need to occur. We try to be as flexible as possible while maintaining availability of veterinarians for pets in need.

A deposit of $245 is required to confirm a euthanasia appointment. Pre-payment is required to confirm a Quality of Life Consultation.

Please understand that cancellations or rearrangements >72 hours out incur no fee. If within this time, the $245 will be non-refundable (even if a booking is rescheduled, rearrangement unable to be accommodated, or cancelled after rearrangement eg. due to the passing of a pet while postponing euthanasia service).
In the event that a pet passes away on their own accord before the initial booking, a full refund will be issued, unless not immediately informed and the vet has attended unnecessarily. If this occurs and you wish to proceed with cremation aftercare option, only the aftercare fee and travel fee (if applicable) applies.

Should the vet attend and you decide not to proceed with euthanasia, then the deposit is used to cover the home visit fee.  If you wish for a quality of life consult to occur instead, a travel fee (if applicable) will also apply.

Question 10

What is the cost of this service?

Accepted Answer

Home visit end-of life consultations: $175

In-home euthanasia fee $515
Cremation aftercare options from $155

+ A travel fee may apply for suburbs outside Margaret River & surrounds  (see service map)

Question 11

Is euthanasia cost covered by pet insurance?

Accepted Answer

Some pet insurance policies cover home visit consultations, euthanasia and cremation costs as part of their end- of life care coverage, while others do not.

Please check your PDS carefully to see details of your cover.

You will be provided with an itemised receipt of services provided, which you give to your provider with your claim.

& Palliative Care

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