By submitting your information on this website (for example, by completing an online form), you agree that we may collect, use, store and disclose your information in the manner described in this policy. Your personal information, provided by you, includes:

- Your personal identity (name, address, email). 

- Your pets details and/or health information.

Personal information and pet details are required to arrange our services. Pet and personal information is used in clinical record keeping. 

Your data may be provided to Rainbow Bay Cremation services if you elect for us to arrange aftercare for your pet. 

At your request, your personal information may be provided to bereavement services.

Your data may be used in clinical record keeping to comply with Veterinary permits. 

We may be required to disclose personal information if enforced to do so in legal or government requests. ​

Collected data is confidential. Any stored data is password protected and used only to provide our services. Please note that no data measure is entirely fool proof with information collected online. Clinical records including personal information and pet details are kept for 7 years. You have rights to enquire into any data that may be collected and stored by us.